Booking & Payment Terms
These terms describe how a booking is created, how the price is confirmed, which payment methods are accepted and what each booking and payment status means.
1. Booking steps
1) You select a hotel, tour or transfer and submit the request form.
2) The request is recorded with a booking reference (SDL-YYYYMMDD-XXXX) and the status Pending.
3) We verify availability and the final price with the supplier.
4) You receive a written confirmation with the final price, the payment method and the cancellation deadline.
5) Where prepayment is required, you pay through the accepted method.
6) After the payment is confirmed, the booking status becomes Confirmed.
Prices and availability shown on this website are indicative. Final availability and price are confirmed at the time of booking, in writing, by our team.
2. Accepted payment methods
Bank transfer / EFT to the company account stated in your booking confirmation.
Payment on site to the driver, guide or hotel where the service allows it.
Online card payment: not active at present. When the virtual POS agreement with the bank is completed, card payments will be taken exclusively on the secure page of the bank or licensed payment institution, with 3D Secure verification. We will never ask you to type card details into this website, by e-mail or over WhatsApp.
3. Card data
This website does not collect, transmit or store card numbers, expiry dates, CVV codes or 3D Secure passwords. We make no PCI DSS certification claim; card-data handling is the responsibility of the bank or licensed payment institution.
4. Booking statuses
Pending — the request has been received and is being checked with the supplier.
Confirmed — availability, price and (where required) payment are confirmed; the service is guaranteed.
Cancelled — the booking has been cancelled by you or by us under the cancellation policy.
5. Payment statuses
Pending — payment has not been received yet.
Paid — the payment has been received and matched to the booking.
Failed — the payment attempt was declined or could not be completed.
Refunded — an approved refund has been issued.
Cancelled — the payment request was cancelled and no amount was taken.
6. Invoices
An invoice is issued for services paid to us. Please provide the invoice details (individual or company) before payment.
7. Currency
Prices are quoted in the currency shown on the service page, usually EUR. If your card or bank account is in another currency, the conversion rate and any conversion fee are set by your own bank.
8. Support
Payment questions: info@sidelyatravel.com — WhatsApp +90 535 627 85 86. Support is available 7 days a week.
Sidelya Tourism & Travel
Antalya, Türkiye · info@sidelyatravel.com · +90 535 627 85 86