Cancellation & Refund Policy
Cancellation conditions depend on the type of service and on the supplier's own rules. The conditions that apply to your booking are always stated in your written booking confirmation, and those stated conditions prevail over the general rules below.
1. How to cancel
Send your cancellation request in writing to info@sidelyatravel.com or by WhatsApp to +90 535 627 85 86, quoting your booking reference (SDL-YYYYMMDD-XXXX). The cancellation takes effect from the moment we receive it.
2. Hotel reservations
Hotel cancellation terms are set by the hotel and vary by rate: flexible rates are typically free of charge until a stated deadline before check-in; non-refundable or special-offer rates cannot be cancelled or refunded.
The exact deadline and penalty for your reservation are shown in your booking confirmation before payment is requested.
High-season, group and event-period reservations may have longer deadlines and stricter penalties.
3. Tours and excursions
Group daily tours: free cancellation is generally possible until 24 hours before the tour start time. Later cancellations and no-shows are not refundable.
Private tours, yacht charters and tickets purchased in advance (shows, parks, entrance tickets): these may be non-refundable from the moment they are confirmed, because the supplier charges us immediately.
If a tour is cancelled by the operator for weather, safety or minimum-participation reasons, you may choose an alternative date, an alternative tour or a full refund of that tour.
4. Transfers
Airport and intercity transfers: free cancellation is generally possible until 24 hours before the pick-up time. Later cancellations and no-shows are not refundable.
If your flight is delayed or cancelled, contact us as soon as possible; we re-plan the pick-up at no extra cost where the supplier allows it.
Waiting time beyond the free waiting period included in your confirmation may be charged by the supplier.
5. Changes instead of cancellation
Date or guest-number changes are treated as a change request, not a cancellation. We forward the request to the supplier; acceptance and any price difference depend on availability.
6. Refund processing
Approved refunds are returned using the same method as the original payment.
Bank card refunds are initiated by us within 14 days of approval; the time until the amount appears on your statement depends on your bank and is typically a further 2–20 business days.
Bank transfer fees and currency-conversion differences charged by third parties are not refundable.
Where a supplier has already charged a non-refundable amount, only the remaining balance can be refunded.
7. Force majeure
In cases of force majeure (severe weather, natural events, strikes, official restrictions) we work with the supplier to offer a postponement, a voucher or a refund of the recoverable amount.
Sidelya Tourism & Travel
Antalya, Türkiye · info@sidelyatravel.com · +90 535 627 85 86